Returns, Refunds & Replacements

Last updated: September 2026

HK Trading & Sourcing aims to provide quality products and reliable service. This policy applies in addition to any rights you may have under the Australian Consumer Law. It is not a blanket “no refunds” policy.

2.1 Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may have rights to a repair, replacement, refund or other remedy depending on the nature of the problem and applicable law.

2.2 Faulty or defective products

If a product is faulty, defective, damaged or does not comply with the Australian Consumer Law, contact us with the order number, product name, description of the issue, photographs or video where appropriate, and proof of purchase. Depending on the circumstances and applicable law, the remedy may include repair, replacement, refund or another appropriate remedy.

2.3 Change of mind

A change-of-mind return is different from a product that fails to meet a consumer guarantee. Unless otherwise stated on the product listing or agreed at the time of purchase, we do not automatically provide refunds for change-of-mind purchases. Nothing in this section limits rights available under the Australian Consumer Law.

2.4 Incorrect product

If we supply an incorrect product, contact us as soon as reasonably possible. We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy.

2.5 Missing items

If an order is missing an item, contact us with your order number and details of the missing item. We will investigate and provide an appropriate resolution.

2.6 Return shipping

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will handle reasonable return costs as required by law. For voluntary change-of-mind returns, any applicable return shipping arrangements will depend on the specific product and return terms communicated at the time of purchase.

2.7 Original packaging

We may request that products be returned with their original packaging where reasonably practical. Statutory rights under the Australian Consumer Law are not removed where the law does not permit such a requirement.

2.8 Refund method

Where a refund is approved, we will generally refund the payment method used for the original purchase unless otherwise agreed or required by law. Processing times may depend on the payment provider or financial institution.

2.9 Refund assessment

We may reasonably assess a product before providing a remedy where permitted by law. We will not require customers to deal directly with the manufacturer instead of us where the customer’s rights are against us as the seller.