Air freight
Faster movement for smaller cartons and urgent replenishment. The cost is quoted per shipment.
Shipping
Shipping and returns
Freight is quoted to the product, volume, destination and method. Transit times are estimates and may vary.
Freight
Air, sea, and how a shipment is quoted
We do not publish a fixed transit time. Air freight is generally used for smaller or more urgent shipments. Sea freight is generally used for larger volumes and takes longer. The quotation states the method, the estimate, and what is excluded.
Sea freight
Used for larger volumes. Slower than air, and still subject to port and customs timing.
LCL
Less than a container load. Your goods share a container. Handling and timing differ from a full container.
FCL
A full container for larger wholesale or production orders.
Freight quotation
Tell us the product, quantity, dimensions or weight if you have them, destination and preferred method.
Customs and delivery
Import charges, duties and the final delivery arrangement are identified in the quote or at checkout. Estimates can change.
Shipping and delivery policy
Last updated: September 2026
HK Trading and Sourcing Pty Ltd (“HK Trading & Sourcing”, “we”, “us” or “our”) supplies products to customers in Australia and, where available, internationally. We aim to process and dispatch orders as efficiently as possible while maintaining appropriate product, packaging and shipping standards.
1.1 Order processing
Orders are processed after payment has been successfully received and the order has been confirmed. Processing times may vary depending on product availability, order quantity, product type, customisation requirements, private labelling, custom packaging, supplier availability, quality inspection requirements, destination and freight arrangements.
1.2 Delivery times
Estimated delivery times depend on the shipping method, destination, product availability and carrier. Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise. We will provide tracking information where tracking is available.
1.3 Australia-wide delivery
We may deliver products throughout Australia using appropriate postal, courier, freight or logistics providers. Shipping costs may be calculated based on destination, product weight, dimensions, quantity, shipping method and freight provider.
1.4 International shipping
International shipping may be available for selected products and destinations. International customers may be responsible for customs duties, import taxes, GST or other local taxes, customs clearance charges, brokerage fees and other destination-country charges.
1.5 Customs and import requirements
Customers are responsible for ensuring that products ordered for delivery into another country can legally be imported into that country. Where agreed as part of a sourcing or freight service, HK Trading & Sourcing may assist with shipping documentation and logistics coordination.
1.6 Delays
Delivery may be delayed due to circumstances outside our reasonable control, including carrier delays, customs processing, weather, natural disasters, port congestion, industrial action, government restrictions and international shipping disruptions.
1.7 Incorrect address
Customers are responsible for providing accurate delivery information. If an order is returned, redirected or incurs additional costs because an incorrect or incomplete address was provided, additional shipping charges may apply where permitted by law.
1.8 Damaged goods
If an order arrives damaged, contact us as soon as reasonably possible and provide the order number, description of the damage, photographs of the product and packaging, and relevant delivery documentation. We will assess the matter and provide an appropriate remedy in accordance with applicable law.
1.9 Consumer rights
Nothing in this Shipping & Delivery Policy excludes, restricts or modifies rights available to consumers under the Australian Consumer Law.
Returns, refunds and replacements
Last updated: September 2026
HK Trading & Sourcing aims to provide quality products and reliable service. This policy applies in addition to any rights you may have under the Australian Consumer Law. It is not a blanket “no refunds” policy.
2.1 Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may have rights to a repair, replacement, refund or other remedy depending on the nature of the problem and applicable law.
2.2 Faulty or defective products
If a product is faulty, defective, damaged or does not comply with the Australian Consumer Law, contact us with the order number, product name, description of the issue, photographs or video where appropriate, and proof of purchase. Depending on the circumstances and applicable law, the remedy may include repair, replacement, refund or another appropriate remedy.
2.3 Change of mind
A change-of-mind return is different from a product that fails to meet a consumer guarantee. Unless otherwise stated on the product listing or agreed at the time of purchase, we do not automatically provide refunds for change-of-mind purchases. Nothing in this section limits rights available under the Australian Consumer Law.
2.4 Incorrect product
If we supply an incorrect product, contact us as soon as reasonably possible. We will assess the issue and, where appropriate, arrange a replacement, refund or other remedy.
2.5 Missing items
If an order is missing an item, contact us with your order number and details of the missing item. We will investigate and provide an appropriate resolution.
2.6 Return shipping
Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will handle reasonable return costs as required by law. For voluntary change-of-mind returns, any applicable return shipping arrangements will depend on the specific product and return terms communicated at the time of purchase.
2.7 Original packaging
We may request that products be returned with their original packaging where reasonably practical. Statutory rights under the Australian Consumer Law are not removed where the law does not permit such a requirement.
2.8 Refund method
Where a refund is approved, we will generally refund the payment method used for the original purchase unless otherwise agreed or required by law. Processing times may depend on the payment provider or financial institution.
2.9 Refund assessment
We may reasonably assess a product before providing a remedy where permitted by law. We will not require customers to deal directly with the manufacturer instead of us where the customer’s rights are against us as the seller.